If there are technical issues, mislead advertising, non-playing expected games or doubts arisen. The client is allowed to inquire about the refund of the deposited money.
Mid.bet allow to refund deposit money under circumstances:
- no deposit/financial bonus has been applied
- there were no played games after the deposit
- there is no withdraw for the account at this point
Refund is only possible if upon the request of our support team you provide detailed information about the error, as follows: screenshots of error messages, log files, detailed description of your actions, file samples, etc.
After inquiring about a refund, please don’t play any games, use any bonuses or promotions, so we can faster resolve the question.
Refunds resulting in Mid.bet’ error will NOT incur a fee. For a refund that is not a result of Mid.bet error, a fee will apply as defined at Payment system policy.
The maximum refund will not exceed the total amount paid for the deposited amount.